Privacy Policy
Effective Date: April 8, 2025
At Florida Steel Frame & Truss Manufacturing, LLC ("FSFTM", "we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at www.fsftm.com (the "Site"). By using this Site, you consent to the data practices described in this policy.
1. Who We Are
FSFTM is a U.S.-based manufacturer of light gauge steel trusses and framing systems, serving clients across the continental United States, Canada, and the Caribbean. We provide customized engineering, fabrication, and delivery of cold-formed steel products tailored for residential and commercial construction projects.
2. Information We Collect
We may collect personal and non-personal information in the following categories:
Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Company name
- Job title
- Any other information you voluntarily submit via our forms, emails, or phone calls
Transactional Data
- Product orders
- Billing and shipping information (processed via secure third-party payment systems)
Technical & Usage Information
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Pages visited and timestamps
- Cookies and web analytics data
3. How We Collect Information
We collect information through:
- Contact forms and quote requests submitted on our Site
- Online orders placed through our product portal
- Emails or phone calls with our team
- Cookies and similar tracking technologies
- Third-party analytics tools, such as Google Analytics
4. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and provide customer service
- To process and fulfill product orders
- To send order confirmations, invoices, and shipping updates
- To improve our website, services, and user experience
- To send occasional marketing emails (only with your consent)
- To protect against fraud, unauthorized transactions, and security risks
- To comply with legal obligations or defend our rights
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain session functionality
- Analyze how visitors use the Site
- Optimize performance and user experience
You can control or disable cookies via your browser settings. Disabling cookies may affect the functionality of certain features on our Site.
6. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Trusted service providers (e.g., payment processors, shipping carriers, IT support)
- Analytics partners (e.g., Google Analytics, for site performance insights)
- Government or legal entities, when required by law
- In the event of a business transfer, merger, or acquisition
All third parties are contractually obligated to handle your data securely and for the purpose intended.
7. Data Retention
We retain your personal information:
- As long as necessary to fulfill our business obligations and deliver services
- For legal, accounting, or compliance reasons (typically 7 years for transactions)
- Until you request deletion, when applicable and permitted by law
8. Your Privacy Choices
You have the right to:
- Access, update, or delete your personal data
- Opt out of marketing communications at any time
- Disable cookies through your browser
- Request information on how your data is used and shared
To exercise any of these rights, please contact us using the information below.
9. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Data Security
We implement appropriate security measures to protect your information, including:
- SSL encryption for data transmission
- Secure server infrastructure
- Access controls and staff training
While no system can guarantee 100% security, we work diligently to protect your data.
11. External Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Effective Date." Continued use of our Site after changes indicates your acceptance of the updated terms.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:
Florida Steel Frame & Truss Manufacturing, LLC📍 10329 Cross Creek Blvd, STE #P, Tampa, FL 33647, USA📧 Email: getsteel@fsftm.com📞 Phone: +1-813-460-0006🌐 Website: www.fsftm.com
